Privacy Policy – ArbiBase
DATA PROTECTION

Privacy Policy

Last updated: October 31, 2025
14 sections
~12 min read

This Privacy Policy explains how ArbiBase, LLC («ArbiBase,» «we,» «us,» or «our») collects, uses, shares, and protects information when you access or use our Services. By using our Services, you consent to the practices described in this Policy.

1. Information We Collect

Personal Information

  • Name, email address, and phone number
  • Billing and subscription details (processed securely by payment providers)
  • Account preferences, login data, and communication settings

Business & Property Information

  • Company or brand name; role (owner, operator, coach)
  • Property details (address, rent, terms, restrictions, approval status)
  • Verification records (voice, written, or documented proof)

Usage & Device Data

  • Pages visited, actions taken, referring URLs, timestamps
  • IP address, browser type, device model, approximate city/region
  • Cookies and campaign identifiers (UTMs, analytics IDs)

Third-Party Sources

  • CRM tools (GoHighLevel/LeadConnector) and scheduling integrations
  • Payment processors (Stripe, PayPal)
  • Partner databases and public property records you authorize us to import
Important Note

You may choose not to share certain data, but some features may not function properly.

2. How We Use Information

  • Provide, maintain, and improve our verified-property platform
  • Operate subscriptions, billing, and customer accounts
  • Communicate with you about updates, security, or marketing (with consent where required)
  • Verify property permissions and maintain database accuracy
  • Detect fraud, enforce our Terms, and comply with legal obligations
  • Analyze usage and aggregate statistics to improve performance

Anonymized & Aggregated Use

We may anonymize and aggregate data (e.g., occupancy rates or market trends) for analytics or benchmarking. This data cannot identify any individual user and may be shared publicly or with partners.

Communications & Consent

By providing your contact information, you consent to receive service-related emails and texts (e.g., billing or support). Marketing messages require opt-in consent where required by law. You may unsubscribe or reply «STOP» to SMS at any time. Standard message rates apply. We never sell your personal information.

4. Sharing of Information

We share information only with trusted service providers that support our operations:

  • Payments: Stripe, PayPal (billing, fraud prevention)
  • CRM & Outreach: GoHighLevel / LeadConnector
  • Hosting: Google Cloud, Cloudflare
  • Analytics: Privacy-respecting tracking tools
  • Communications: Email and support platforms

All vendors must process data under written agreements that mirror our privacy and security standards.

Legal & Corporate Disclosures

We may share information to comply with law, protect rights or safety, or as part of a merger, acquisition, or asset sale.

5. Cookies & Tracking

We use cookies and similar technologies for security, analytics, and preferences. You can control cookies in your browser or via our consent banner (where required by law).

Essential

Authentication & core features

Functional

Performance & customization

Analytics

Usage measurement

Communications

Email/SMS opt-ins

6. Data Retention & Security

We retain data only as long as needed for operational or legal purposes.

Data Type Retention Period
Account data 12 months after cancellation
Billing records 5 years (tax compliance)
Verification records Active lifetime of property listing

Security Measures

  • We use encryption in transit (TLS/SSL), firewalls, and role-based access controls
  • No system is 100% secure; we continuously improve controls

Data Breach Notifications

If a data breach occurs, ArbiBase will promptly investigate, contain, and notify affected users and authorities as required by:

  • Florida Information Protection Act (FIPA) §501.171
  • California Civil Code §1798.82
  • New York SHIELD Act §899-bb

7. Your Rights (GDPR / CCPA / CPRA / State Privacy Laws)

  • Access or request deletion of your data
  • Correct inaccurate information
  • Withdraw marketing consent
  • Request a portable copy of your data
  • Opt out of sharing for targeted ads (CPRA)
  • Limit use of sensitive data
B2B Communications

If you interact with us as a business (owner, operator, coach), some consumer privacy rights may not apply, but your data remains protected under this Policy.

Florida & New York Residents

We will notify you of any security breach affecting your personal information within statutory time frames.

To exercise rights, contact privacy@arbibase.com or admin@arbibase.com. Authorized California agents must provide written proof of authorization.

8. International Transfers

If you are located outside the United States, please be aware that information we collect (including personal data) may be transferred to, processed, and stored in the United States and other countries. By using our Services, you consent to such transfers.

For users in the EEA, UK, or Switzerland, we rely on appropriate safeguards (e.g., Standard Contractual Clauses) when transferring your data.

9. Children’s Privacy

Age Restriction

Our Services are not intended for anyone under 18. We do not knowingly collect information from children. If you believe we have inadvertently collected such information, please contact us immediately at privacy@arbibase.com.

10. «Do Not Track» Signals

Some browsers have a «Do Not Track» feature. Our Services do not currently respond to these signals. You can control cookies and tracking through your browser settings.

11. Automated Decision-Making & AI Use

We may use AI-powered tools to analyze property data, identify patterns, or provide recommendations. These tools do not make final decisions about your account or services without human oversight.

If you have concerns about automated processing, you may contact us to request human review.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes become effective when we post the revised Policy on our website. We will notify you of material changes via email or prominent notice on our Services.

Your continued use of our Services after changes constitutes acceptance of the updated Policy.

13. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

ArbiBase, LLC

Privacy Inquiries: privacy@arbibase.com

General Support: support@arbibase.com

Data Protection Officer: admin@arbibase.com

14. Compliance Statement

ArbiBase is committed to complying with applicable privacy laws, including:

  • General Data Protection Regulation (GDPR) – EEA
  • UK General Data Protection Regulation (UK GDPR)
  • California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
  • Florida Information Protection Act (FIPA)
  • New York SHIELD Act

We regularly review and update our privacy practices to ensure compliance with evolving regulations.